Crossing fingers for now....

Computers. Having problems with computers. Definitely not fun. My computer saga from the previous email - they gave me a new computer and took my old one away. I was missing several things. And several programs would not work in the new computer. The next day I demanded my old computer back. At least I could do the majority of the programs - and when it would lock up, I'd just hit control-alt-delete and move on.

All week this week it has done really well. Not too many lock-ups and it seemed to be much better. Then yesterday happened. And yes, again, the IT Wish whatever it is was downstairs. They had to of jinxed me. My computer froze big time and even hitting control/alt/delete did not change anything. It was totally frozen. So downstairs I went with my computer. They got it un-frozen and ran a program check on it.

So I bring it back upstairs and am trying to schedule appointments - and hit the skype button - and locked it up again. So once again I go downstairs to have them fix it. They got it unlocked then ran a repair and said that there was a corrupted file in Outlook so they disabled it. No problem. Until I tried to do another skype meeting and found out it was skype that they had disabled and I put it on 99.9% of my meetings. So they had to enable it.

Finally, hopefully, it would work. Ten minutes later - my visio quit working. The only way I found that out was my boss wanted me to work on an organizational chart I had created. It wouldn't open. Visio wouldn't open. So back down to the IT desk again for the third time.

The IT Tech says you are getting a new computer. I said no, you need to fix this one.

This morning he replaced my computer with a new one and sat down with me and made sure that I had everything I needed. Much different than before. He exported my files, he set up my H drive so that I could easily access it. He told me how to sign in at home (I was signing in before I added VPN - and I need to do it VPN then sign in) so that all my folders would pull in. He was very nice - and thus far, I am basically happy. I told the tech that I am basically a very simple person - just give me what I need to do my job then leave me alone. I don't need bells and whistles.

More things to talk about later, but I'm just too tired right now. Didn't get to sleep until after 1:30AM and I'm exhausted. Women's confernece is tonight and tomorrow. Glad I'm going - no responsibilities until I get back home tomorrow night - once I get to the hotel that is. A night alone, quiet, peaceful. I can sleep (which is probably what I will do), I can crochet/knit (of course I brought mine with me!) or I can read. Right now I think I will sleep.

With that - I have work to focus on. Hope you are having a good day.

Blessings!

Why can't they just leave things alone??

I am so frustrated. My work computer has been locking up daily at different times - no matter what program I'm in - ever since the company uploaded Microsoft 365. It has create so much havoc for me. I have tried to work around all the lock-ups but a couple weeks ago I finally decided maybe it was an easy fix and I just needed to get it done.

I wish I had never let them touch my computer.

The first tech says 'oh let me scrub your programs and reload everything that should do it.' Well, it didn't. I lost some programs and he had to re-add them.

A few days later I put in another ticket. Same tech. Oh, let me scrub your computer again, that should do it. Well, it didn't. I lost some programs and he had to re-add the ones I noticed were gone.

Last Thursday they had an "IT Wish Group" down in the lobby and I actually notified the first tech and asked - since he told me the next step would be doing a re-image on my computer if it locked up again (it did). I asked if the techs downstairs could re-image my comptuer and get it working. Next step, right?

Wrong. Of course the tech I got said - oh not, that's not the problem, we need to rebuild your profile. So I do not have a clue what she did, but she 'rebuilt' my profile for outlook. When she finally finished this all day process (and throwing me way behind in my work), she got Outlook to come up long enough for me to discover I lost all my calendars and rooms I have for easy access. Too bad so sad was her basic response - not in those words, but attitude. I finally told her I was signing off before I started crying. She has no clue how much work that was going to entail to get my outlook back to where I had it.

I packed the computer up and came home. So here I am, on a Sunday, hoping to get some work done - meetings scheduled, etc, that I was unable to do Friday. I set my computer up, turn it on, sign in and it comes up. Then I click the outlook button and the blue box comes up - "loading profile" and that's it. It has never come up all day. I am so upset and having conversations of what I'd like to tell them. But I created a new ticket for IT and then I called the help desk to see if there was something they could do.

Of course not. They wouldn't touch it because the tech had not closed out the ticket she had created. Which means, I can not get into Outlook today.... I have to wait until tomorrow with that specific tech comes to work and hopefully gets the message that my Outlook will not come up - and she will get to screw up my computer that much more.

Getting a nwe computer won't help - although that thought crossed my mind. She has screwed up my profile so badly that if I try to sign on another computer the same thing will happen. I have some things to do in Excel so have been working on them - but it is lockign up on me some. I'm afraid to put in a ticket to get that fixed.

I think this tech was just trying to impress me - and she hasn't at all. I am so overloaded and overwhelmed at work and already and now this. Praying for a quick recovery of my Outlook in the morning so that I can get my work done. groan.

That's all I have right nwo.... I'm mentally exhausted dealing with this.

Hope your day is a

Blessing...md